Contact information
If you have a question about our products, your order, a return, or anything else, the easiest way to reach us is by email — we read and respond personally.
Email:
Response time: Within 24 hours, Monday–Friday
Shipping: United States only (all 50 states)
Order issues (damaged or wrong item): Please email us within 48 hours of delivery with your order number and a clear photo of the issue. We'll arrange a free replacement at no extra cost — there's no need to ship the original back.
General questions and collaborations: We typically reply within one business day.
By contacting Shakhrizada Beauty, you consent to receive a reply from our customer care team at the email address you provided.