Refund policy
Returns & Refunds
Because we sell skincare, wellness, and cosmetic products, we cannot accept returns or exchanges for change of mind. This is a strict hygiene and safety standard: once a sealed cosmetic or consumable product has shipped, it can't be resold or returned.
When we replace an item
We gladly replace your order in two cases only:
- It arrived damaged — broken bottle, leakage, or a broken seal in transit.
- You received the wrong item — a different or missing product from your order.
How to request a replacement
Email us at within 48 hours of delivery with:
- Your order number
- A clear photo of the issue
- A short description
Once verified, we'll send a free replacement at no extra cost — there's no need to ship the original back. Requests made more than 48 hours after delivery cannot be honored.
Non-returnable items
- Any opened or used skincare, cosmetic, or supplement product
- Items with broken or missing safety seals
- Gift cards and final-sale items
Refunds
If a replacement isn't possible (for example, an item is out of stock), we'll issue a full refund to your original payment method. Refunds typically post within 3 to 10 business days, depending on your bank or card provider.
Contact
Questions about a return or replacement? Email and we'll respond within 2 business days.